FAQ

Shopping at www.pnj.com.ng is easy, this question is part of the most asked questions:

Scroll through our many editorials and see what really speaks to you.
Once you have found an item, choose your size and click on the ‘ADD TO BAG’ button on the product page.
Review the items in your shopping bag by clicking the ‘SHOPPING CART’ link at the top of the page. Click on ‘PROCEED TO CHECKOUT’ to complete your order.

You can shop at www.pnj.com.ng without creating an account as a guest. This question is also part of the most asked questions.

However, sign up with us and you’ll be able to enjoy the following benefits:
Track your orders and review past purchases
Request a return or exchange directly from your account
Add items and products you love that have been sold out for us to notify you once restocked
Save your address & credit card information so you can shop even quicker next time.


If you’re having trouble signing in, please check you’re using the same email address and password you used to register with us. Our passwords are case sensitive, so check you haven’t accidentally left Caps Lock on.
If you forget your password, you can reset it, by clicking on the forgotten password link on the login page. An e-mail containing a link to create a new password will be sent to the email address with which you registered. Please check your junk mail folder in case it makes its way there.

To reset your password, follow the ‘FORGOT PASSWORD’ instructions. Please note, for security reasons we are unable to send your old password via email.

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislations. For more information, please read our Privacy Policy.


We accept major debit cards on our platform, our CBN approved payment portal is totally secure with data encryption, SSL certificates, 24/7 monitoring and other myriad methods to keep you totally covered. We ask your bank for authorisation of your debit/credit card when you place an order with us. However, your card will only be charged immediately and you will receive an email from us to confirm which items are being sent and the exact amount charged to your card. So if for any reason we are unable to send any items you’ll only be charged for the items we do send.To ensure that we offer our customers a safe and easy transaction platform, we’ve chosen gateways that suit our customers from all over the world. They include;
• MasterCard
• VISA Naira Card
• Verve Card
• Direct Bank TransferBank transfer payment option should be made within 24 hours of order placement to prevent order cancellation. We will start working on your order as soon as we receive the funds.

All prices displayed on the website are shown in naira and dollars. These are the default currencies whereby payment is debited from your credit/debit card. If you are a customer whose credit/debit card is not denominated in any of these two currencies, the final price will be calculated in accordance with the applicable exchange rate of the one you choose on the day your card issuer processes the transaction.You can choose your preferred currency on top of any page to make your navigation easy as well as at the checkout point.


YES we ship to ALL countries. Shipping charge is N14900 flat on orders within 0-2kg. Payment can be made in Naira to our Nigerian Account or in dollars to our dollar bank account. 
Please check for custom laws regarding imports to your country as we will not be held responsible for extra charges levied by your local custom bodies.



Once you have successfully submitted your order, you will receive an automated email confirming your order details. Your order will then be processed by our warehouse team and you’ll receive a dispatch confirmation email when your order is dispatched for delivery.


Yes, you can have your orders delivered to a home or work address that is convenient for you.
You can also enter delivery instructions when you’re placing your order e.g. “leave with receptionist Micheal”. However PNJ Vintage Runway Int’l won’t be liable for any parcels that are lost or stolen if specific delivery instructions are left for the carrier.


Deliveries are within 1- 5 working days of placing your order for our RTW pieces between the hours of 9am- 5pm and 3-10 working days for custom orders and orders outside Nigeria. 
We will let you know the expected delivery day by email, account updates and/or phone, in some cases a signature may be required but If nobody is available when your parcel is delivered and there isn’t a safe place to leave the parcel, the delivery driver will leave a calling card with instructions on how to rearrange delivery. 
Kindly ensure you are up to date with details of your order to ensure successful delivery by checking your account updates frequently. If you will not be available within the delivery period, please let us know so we can reschedule. 
LAGOS Standard Delivery costs N1500-3500 on all orders depending on your location. 
FOR OTHER STATES in Nigeria Standard Delivery costs N2000 – N5000 flat on all orders. 
Please note that delays in delivery may occur during public holidays.

In general, we try to restock items that are highly on demand. Put your name on the list and we will contact you once they are back in stock!

We work hard at ensuring you derive utmost satisfaction from our products but in the unfortunate event where you have been sent wrong or faulty products, we will arrange a pick up on our tab. Please let us know within 24 hours of receiving the product.
Please note, we do NOT accept returns or exchanges for custom/personalized orders, Sales Items, items returned due to wrong sizing and white items as they are final purchases. We have a size guide detailed on the site to aid with selecting the right size, kindly check this as 99.9% of the time, the item will fit great if the closest size is selected. However, if you want to return an item for other reasons, we will exchange any product that you are not satisfied with if we are contacted within 24 hours and returned in unused condition (unworn, unwashed, and with the tags still attached). If assessed and the product does not meet up to our return requirement, the product may be returned back to the sender and money not refunded. Please, kindly check the size guide and in some product cases, length descriptions to enable you to purchase the right size as we will not refund cash if returning for these reasons but will keep the value as store credit to be used at any time. 
Cash Refunds will only be granted if the item is not received at the stipulated time or as a result of any fault of ours. 
We can keep items for pick up in our warehouse indefinitely but the return window of 24-48 hours still applies. 
Shipping Charges for Returns are the same as the delivery charge for Lagos Island, Mainland, Lagos SubUrbs/Outskirts and other states respectively. When contacted within the stipulated time frame, the couriers would regard this as a new delivery trip. 
Please allow five working days for refunds to be processed. We can not accept returns on custom orders, sale items , white items, intimates, sleep and swim wears.


If your order has not been delivered within the timescale for your area, please contact us. Remember to include your order number within your message as this will help us speed up the search for your order. 
In the unlikely event that we’re unable to locate your parcel, we will send you a ‘Missing Parcel Claim Form’ to sign and return, which will act as a declaration of your claim. Upon receipt of your declaration, we will investigate the claim and advise you of the outcome within 5 working days. If appropriate, a refund will be issued to the credit/debit card used for your purchase AS SOON AS POSSIBLE.


Once you have successfully submitted your order, you will receive an automated email confirming your order details. Your order will then be processed by our warehouse team and you’ll receive a dispatch confirmation email when your order is dispatched for delivery.

Once your order has been dispatched, you will be contacted by the shipping company for delivery of your package. If you have any other concerns you can always contact the customer service team.

Before your purchases have been prepared for dispatch, we can cancel an item, change the size or edit your billing and shipping details. However, we are unable to combine orders or add pieces to an existing order once it has been placed. If you need to make any amendments, please email us on contact@pnj.com.ng for assistance.